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Resolving Conflict Gini Graham Scott

Resolving Conflict

Gini Graham Scott

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 About the Book 

RESOLVING CONFLICT provides a step-by-step guide to the unique E-R-I method of conflict resolution. It’s based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolutionMoreRESOLVING CONFLICT provides a step-by-step guide to the unique E-R-I method of conflict resolution. It’s based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.The book features a wide range of hands-on techniques and examples, with chapters that explore:- assessing major conflicts and determining their causes- tools of communication, negotiation, and empathy- creating alternatives and finding solutions- ways of turning conflicts into creative opportunities- dealing with both work and personal conflicts- making conflict management a part of your life.